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Troubleshooting

Can the camera continue to Work if the WiFi is disconnected?

According to the type of camera, the decision of whether to rely entirely on Wi-Fi for transmission varies.
For Wi-Fi cameras, if the Wi-Fi connection is lost, the camera's operation will depend on its specific features and settings. Here are some possible scenarios:
1. Live monitoring feature: you will not be able to remotely view live video once the Wi-Fi connection is lost. However, some cameras have local network capabilities that allow you to continue monitoring the camera within the local network environment.
2. Local storage feature: Some cameras come with built-in storage or support SD cards, so even if Wi-Fi is disconnected, the camera can continue recording video and store it on the local storage device.
3. Cloud storage feature: Cloud storage functionality may be affected when Wi-Fi is disconnected.

Can the camera be used without inserting a Micro SD card?

Yes, the intelligent camera can still function normally without inserting a Micro SD card. You can still view real-time monitoring footage and use cloud storage, motion detection, and push notification features. However, the playback of locally recorded videos and the ability to transfer them will not be available.

Note: To install the SD card, please locate the SD card slot on the device.The SD card slot may be located below the lens and you may need to push it up manually to access it.

What is the cloud storage feature?

The cloud storage function is a service that uploads the dynamic event videos detected by the camera to the cloud for video storage in real time. Users can view and download videos anytime and anywhere through the network, without worrying about video data loss.

The advantages of this function include:
1.Convenience: No matter where you are, as long as you have a network connection, you can access the videos stored in the cloud.
2.Security: Since the videos are stored in the cloud, even if the camera or local storage device is damaged or stolen, your videos are still safe.
3.Capacity: Cloud storage usually provides a large amount of storage space, far exceeding the traditional hard disk recorder or memory card.

Please note that the cloud storage service requires a stable network connection to work properly. If the network connection is unstable or too slow, it may affect the upload and viewing of videos.

What is the privacy mode of the camera?

In this mode, the camera may stop capturing audio and video and disable certain settings related to audio and video control to ensure that the camera usage environment is in a non-"observable" state, thus protecting consumers' privacy.

Can I view the camera screen remotely?

Yes. After you add a cemera to the app, ensure that the camera is online. You can view the camera screen in the app anytime, anywhere.

Can I use the smart cameras outdoors?

The smart cameras are indoor smart devices, and not waterproof. Using them outdoors without any cover may expose them to rain or moisture, which may damage the electronic parts.

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