According to the type of camera, the decision of whether to rely entirely on Wi-Fi for transmission varies.

For Wi-Fi cameras, if the Wi-Fi connection is lost, the camera's operation will depend on its specific features and settings. Here are some possible scenarios:

1. Live monitoring feature: you will not be able to remotely view live video once the Wi-Fi connection is lost. However, some cameras have local network capabilities that allow you to continue monitoring the camera within the local network environment.

2. Local storage feature: Some cameras come with built-in storage or support SD cards, so even if Wi-Fi is disconnected, the camera can continue recording video and store it on the local storage device.

3. Cloud storage feature: Cloud storage functionality may be affected when Wi-Fi is disconnected.

Yes, the intelligent camera can still function normally without inserting a Micro SD card. You can still view real-time monitoring footage and use cloud storage, motion detection, and push notification features. However, the playback of locally recorded videos and the ability to transfer them will not be available.

Note: To install the SD card, please locate the SD card slot on the device.The SD card slot may be located below the lens and you may need to push it up manually to access it.

The cloud storage function is a service that uploads the dynamic event videos detected by the camera to the cloud for video storage in real time. Users can view and download videos anytime and anywhere through the network, without worrying about video data loss.

The advantages of this function include:

1. Convenience: No matter where you are, as long as you have a network connection, you can access the videos stored in the cloud.

2. Security: Since the videos are stored in the cloud, even if the camera or local storage device is damaged or stolen, your videos are still safe.

3. Capacity: Cloud storage usually provides a large amount of storage space, far exceeding the traditional hard disk recorder or memory card.

Please note that the cloud storage service requires a stable network connection to work properly. If the network connection is unstable or too slow, it may affect the upload and viewing of videos.

In this mode, the camera may stop capturing audio and video and disable certain settings related to audio and video control to ensure that the camera usage environment is in a non-"observable" state, thus protecting consumers' privacy.

Yes. After you add a cemera to the app, ensure that the camera is online. You can view the camera screen in the app anytime, anywhere.

The smart cameras are indoor smart devices, and not waterproof. Using them outdoors without any cover may expose them to rain or moisture, which may damage the electronic parts.

If the camera does not turn on, has no response, or the indicator light stays off, the cause is usually related to power supply, the device itself, or environmental factors. Please check the following in order of likelihood.

 1. Power Supply Issue (Most Common)

 Symptoms:

• No response at all.
• Indicator light does not turn on.
• Powers off shortly after being plugged in.

 Possible reasons:

• Power adapter does not supply enough current.
• Faulty or low-quality USB cable.
• Loose power connection.
• Powering the camera from a computer USB port (insufficient power).

 Solutions:

• Use the power adapter and charging cable comes with the package.
• Try a different 5V 1A power adapter and USB cable.
• Plug directly into a wall socket (not a PC or power bank).

 2. Battery Issue (Battery-Powered Models) 

Symptoms:

• Camera won’t turn on after long storage.
• Works when plugged in, but shuts off when unplugged.

 Possible reasons:

• Battery fully discharged (over-discharged).
• Battery degradation or failure.

 Solutions:

• Charge continuously for at least 2–4 hours.
• Check whether the charging indicator lights up.
• If it still won’t power on, the battery may be faulty.

3. Camera System Freeze (“Frozen” Device)

 Symptoms:

• Camera worked before.
• Suddenly will not turn on.
• No response after reconnecting power.

Solutions:

• Unplug the camera for 30–60 seconds.
• Plug it back in.
• Press and hold the RESET button for 10–15 seconds.

4. Water Ingress or Moisture Damage

Symptoms:

• Camera stops working after rain or high humidity.
• Outdoor use followed by power failure.

Possible reasons:

• Water entered the power port.
• Inadequate sealing.

Solutions:

• Immediately disconnect power.
• Leave the camera in a dry place for 24–48 hours.
• If it still does not power on, hardware damage is likely.

5. Overheating or Extreme Temperatures

Symptoms:

• Camera won’t power on after direct sunlight exposure.
• No response in very cold weather.

Explanation:

• The camera has built-in temperature protection.

Solutions:

• Move the camera to an environment between 10–30°C.
• Wait 20–30 minutes, then try again.

6. Firmware Corruption or Interrupted Update

Symptoms:

• Abnormal indicator light behavior.

Usually requires:

• Device replacement.

7. Hardware Defect (DOA or Internal Failure)

Symptoms:

• No response on first use.
• Changing power adapter, cable, and resetting does not help.

➡ This can be considered a hardware fault, please contact us for replacement.

If the camera cannot connect to the app, cannot be found during setup, or shows as offline, the cause is usually related to network settings, app permissions, device status, or account binding, rather than a single fault. Please check the following in order of likelihood.

1. Connected to a 5GHz WiFi Network

Explanation:

• The camera only support 2.4GHz WiFi.
• Phones often connect automatically to 5GHz, causing pairing failure.

Solution:

• Enable 2.4GHz WiFi on your router.
• Connect your phone to 2.4GHz before adding the camera.
• If using a combined SSID, temporarily disable 5GHz.

2. App Permissions Not Fully Enabled

Very common on Android devices.

Required permissions:

• Location (required for WiFi setup)
• WLAN / Nearby devices
• Camera (for QR code scanning)
• Disable battery optimisation or power-saving mode for the app

3. WiFi Name or Password Compatibility

Some cameras are sensitive to certain characters.

Avoid:

• Chinese characters
• Special symbols such as @ # % & or spaces

Recommended test:

• WiFi name: HOME24G
• Password: 12345678

4. Camera Not in Pairing Mode

Explanation:

• Camera not reset
• Reset time too short
• Incorrect indicator light status

Correct method:

• Press and hold the RESET button for 5–10 seconds.
• Wait for the voice prompt or fast-flashing indicator.
• Then start pairing.

5. Camera Already Bound to Another Account

Explanation:

• Previously added to another phone.
• Removed from the app without factory reset.

Solution:

• Perform a full factory reset.

6. Router Encryption Mode Not Supported

Not compatible with:

• WPA3
• WPA2/WPA3 mixed mode

Recommended setting:

• WPA2-PSK (AES)
• Disable fast roaming or smart WiFi features.

7. Router Restrictions or Firewall

Explanation:

• MAC filtering
• Parental controls
• AP isolation enabled

➡ Can cause the camera to connect to WiFi but remain invisible in the app.

8. Mobile Data or Background Data Restricted

Explanation:

• App limited to WiFi-only access
• Background data disabled

Check:

• Allow the app to use mobile data and background data.

9. App or System Version Issues

Explanation:

• App version outdated.
• Recent system update causing conflict.

Suggested actions:

• Update the app.
• Restart the phone.
• Log out and log back into the account.

10. Camera WiFi Module Fault

Explanation:

• Pairing fails repeatedly
• Fails on all networks tested

➡ Likely a hardware defect, please contact us for replacement.

If your camera does not send motion alerts or push notifications, this is very common and in over 90% of cases the camera is not faulty. The issue is usually related to app settings, phone system restrictions, or network status. Please check the following step by step.

1. App Notification Permission Disabled (Most Common)

Phone systems often block notifications by default.

Please make sure:

• Notifications are allowed.
• Lock screen notifications are enabled.
• Sound / banner notifications are enabled.
• Notification priority is set to High / Important.

Path example:

Settings → Apps → Camera App → Notifications → Enable all

2. Battery Optimisation / Background Restriction

Android phones (especially HONOR, Xiaomi, Samsung) may stop apps running in the background.

Symptoms:

• Notifications only arrive when the app is open.
• No alerts when the phone is locked or idle.

Solution:

• Disable battery optimisation for the app.
• Allow background activity.
• Enable auto-launch.

3. Notifications Disabled Inside the App

Many users enable phone notifications but forget the in-app alert settings.

Please check inside the app:

• Device notifications are enabled.
• Motion detection / human detection is enabled.
• Alert schedule is not set to “Off” or restricted time periods.

4. Camera Is Offline or Network Is Unstable

Explanation:

• Notifications will not be sent if the camera is offline.
• Weak WiFi may cause delayed or missed alerts.

Please check:

• Camera status shows Online in the app.
• WiFi signal strength is stable.

5. Cloud Service or Account Issue

Explanation:

• Cloud service expired.
• Account not logged in properly.

➡ This can stop notifications from being pushed.

6. Commonly Overlooked Phone Settings (Important)

• Do Not Disturb mode
• Focus mode
• Sleep mode

➡ These modes can block all notifications.

7. Network Restrictions

• Mobile data disabled
• Background data turned off

➡ Notifications won’t arrive.

8. Detection Conditions Too Strict

• Sensitivity set too low.
• Detection zone not covering the target area.
• Only human detection enabled while vehicles or pets trigger motion.

➡ No trigger = no notification.

9. Notifications Muted or Grouped by the System

• Frequent alerts may cause the system to silence or group notifications.
• Alerts may exist in the notification center without banners or sound.

10. App or System Bug

Explanation:

• App version outdated
• Recent phone system update

Recommended actions:

• Update the app
• Restart the phone
• Log out and log back into the account

If the camera produces clicking, buzzing, humming, static, or screeching sounds, this is usually not a quality defect. In most cases, the noise is caused by normal mechanical operation, power supply issues, environmental interference, or audio settings. Please check the following explanations.

1. Clicking Sound (Occasional)

Most common cause:

• IR-CUT filter switching between day mode and night mode.
• Triggered by changes in lighting conditions.

Explanation:

• This is normal operation.
• Almost all cameras make this sound.

✅ No action required.

2. Constant Buzzing or Electrical Noise

Possible causes:

• Low-quality or insufficient power adapter.
• Unstable power supply.
• Poor or long USB cable causing interference.

Solutions:

• Use the power adapter and cable comes with package or change another 5V 1A adapter.
• Try a shorter, higher-quality USB cable.
• Avoid extension leads or shared power strips.

3. High-Pitched Screeching or Feedback (During Two-Way Audio)

Typical cause:

• Audio feedback loop between the camera microphone and speaker.
• Phone too close to the camera.
• Speaker volume too high.

Solutions:

• Keep your phone away from the camera during talkback.
• Lower the speaker volume in the app.
• Avoid using two devices for two-way audio at the same time.

4. Constant Static or Hissing Noise 

Possible causes:

Camera installed near:

• Router
• Power adapters
• High-voltage cables
• Electromagnetic interference in the environment

Solutions:

• Change the camera’s installation location.
• Keep it away from strong electrical equipment.

5. Noise in Night Vision Mode 

Explanation:

• Infrared LEDs active.
• Reflective surfaces nearby (glass, walls).

➡ Can amplify background noise.

Suggestions:

• Adjust the camera angle.
• Avoid placing the camera directly against glass or walls.

6. Housing or Surface Resonance

Explanation:

• Camera not firmly fixed.
• Desk or surface vibration.

Solutions:

• Secure the camera firmly.

7. Hardware Abnormality

Symptoms:

• Noise is very loud.
• Noise is constant and unrelated to volume.
• Noise does not change with settings.

➡ Possible microphone or speaker fault.

✅ Please contact us for a replacement.

The camera not recording video is usually related to storage settings, recording configuration, network connection, or Micro SD card status — not a hardware fault. Please check the following in order.

1. No Micro SD card installed or Micro SD card not recognized

• No Micro SD card inserted, or it is not inserted correctly.
• Micro SD card capacity or type is not supported.
• Micro SD card is damaged or not formatted.

✅ Recommendation: Use a Class 10 Micro SD card within the supported capacity and format it in the app.

2. Cloud storage not activated or subscription expired

• The subscribed cloud storage is not linked to the camera.
• Cloud storage trial has ended and the plan was not renewed.

✅ Recommendation: Check whether an active cloud subscription is enabled.

3. Recording function is not enabled

• Video recording / event recording / motion recording is turned off in the app.
• A recording schedule is set and the current time is outside the schedule.

✅ Recommendation: Check recording mode, recording schedule, and ensure recording is turned on.

4. Unstable WiFi connection

• Weak or unstable network signal.
• Camera frequently goes offline.

⚠ When the camera is offline, it cannot record or upload videos.

5. Motion detection not triggered

• Motion detection is turned off.
• Sensitivity is set too low.
• Detection area is not configured correctly.

⚠ No detection = no event recordings.

6. App or firmware issues

• App version is outdated.
• Camera firmware has an error or needs updating.

✅ Recommendation: Update the app and camera firmware, or rebind the device if necessary.

7. Micro SD card read/write error

✅ Recommendation: Replace the Micro SD card.

The camera not detecting motion is usually related to detection settings, sensitivity, installation position, lighting conditions, or network status — not a hardware fault. Please check the following in order.

1. Motion detection is not enabled

• Motion detection is turned off.
• Only human detection is enabled, but the target is not recognized as a person.

✅ Recommendation: Enable motion detection, and if needed, turn off the human detection.

2. Sensitivity is set too low

• Detection sensitivity is set to Low.
• Distant or slow-moving objects may not trigger detection.

✅ Recommendation: Set sensitivity to Medium or High.

3. Detection area is not configured correctly 

• No detection zone is set.
• The active area is not included in the detection zone.

✅ Recommendation: Redefine the detection area to cover main movement paths.

4. Installation angle or distance is not suitable

• Camera is installed too high or too low.
• The target is too far from the camera.
• People walking directly toward the camera may trigger detection less effectively.

⚠ Motion detection works best with side-to-side movement.

5. Insufficient light at night

• Blacklight night vision cannot detect motion in complete darkness.
• Infrared night vision cannot work behind glass.

✅ Recommendation: Add ambient lighting.

6. Unstable WiFi connection or camera offline

• Camera disconnects frequently.
• Motion events cannot be detected or uploaded when offline.

7. App or firmware issues

• App version is outdated.
• Camera firmware error.

✅ Recommendation: Update the app and camera firmware, or rebind the device if necessary.